Contact us
Write from the address on your TesselBee account, so we can find it without asking you for anything else. We will never ask for your password or card number.
For a bug, use "Report a problem" in the editor instead. It attaches a capture of the 3D view, the open graph, the session log, and your browser and GPU. Each attachment is listed before you send, and you can untick any of them.
Account and sign-in
- Lost password: "Forgot your password?" on the sign-in page emails a reset link that works for one hour.
- The email verification link expires after 24 hours. If yours has, write to us.
- Email address, password and language live on account.tesselbee.com.
- To delete your account, open the "Danger zone" on account.tesselbee.com. An account created with Google has no password: it gets an email with a link that confirms the deletion, valid for one hour.
Subscription and invoices
Everything is in the editor, under your account, on the Subscription tab.
- The free plan needs no card, and neither does the free trial. The trial opens the full app once per account, for the length shown when you start it, then drops back to the free plan by itself.
- The subscription is monthly and paid by card through Stripe. Your card number never reaches our servers.
- "Invoices and payment method" opens Stripe's customer portal, where you can download every invoice and change your card.
- "Cancel subscription" stops all future charges. You keep the full app until the end of the month you've paid for, and "Resume subscription" undoes the cancellation until then.
- A running subscription keeps its price and limits: the ones in force the day you subscribed.
Nothing is deleted when a trial or subscription ends. Your projects open and save as before; you just can't create projects or upload files beyond the free plan's limits.
Refunds and withdrawal
If you are a consumer, you can withdraw within 14 days of subscribing, no reason needed: press "Withdraw from the contract here" on the Subscription tab, then "Confirm withdrawal". The subscription stops at once, the refund reaches your card within 14 days, and a dated receipt is emailed to you. The full rules, including what we keep if you asked to use the subscription straight away, are in the terms under Right of withdrawal.
After that, cancelling doesn't refund the rest of the current month. Double charges and wrong amounts are refunded whenever you spot them.
If the app doesn't work as the contract says, the legal guarantee of conformity applies: see Legal guarantees.
Display or computation problems
TesselBee needs a browser that exposes WebGPU: a recent Chrome, Edge or Opera, Safari 26 or later, or Firefox 141 or later on Windows. The line under the demo on the home page tells you whether yours is ready.
If the 3D view stays blank, update your browser and graphics driver, then reload. Still blank? "Report a problem" gives us what we need to look into it.
Your personal data
To see, correct, export or delete your data, or to object to how we use it, email contact@tesselbee.com with "Personal data" in the subject. We reply within a month. The privacy policy explains what we keep, why, and for how long.
Report content
Use the "Report" button on any Marketplace listing. For a public share link or anything else we host, email us with its address, why you think it's illegal, and your name and email. The procedure is in the terms under Reports.
If you're not satisfied with our answer
Once you've written to us, consumers can refer the dispute to a consumer mediator, free of charge: CM2C, 49 rue de Ponthieu, 75008 Paris, France, phone +33 1 89 47 00 14, www.cm2c.net, litiges@cm2c.net.